Delivery Information

Delivery Days

Our regular delivery days are Monday to Saturday.

We do not deliver on Sundays (except Mother's Day Sunday and the Sunday before Christmas Day), Canadian Statutory holidays, and Dec 26th (Canadian Boxing Day).

 

Local Deliveries

We deliver to North Vancouver, West Vancouver, Vancouver, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Port Moody, Surrey, Langley & Delta.

Online order deliveries for Monday thru Saturday can only be for same-day delivery in the North Shore area if orders are made by 10 am (Pacific Time): the rest of the orders must be for the following regular delivery day or later.

Most order deliveries are for 1 to 2 regular delivery days or later, which is preferred.

 

Incorrect Address / Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to an additional delivery charge.

 

When The Recipient Is Not Home

For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the order in a safe place or attempt delivery later in the day. We may also try calling the recipient to determine a delivery solution. If the recipient is at work all day we suggest sending the order to the workplace. You will be notified if a delivery cannot be completed for any reason.

For business deliveries, if the business is closed or will not accept the delivery we will attempt to find a delivery solution. If the delivery cannot be done the next business day you will be notified to discuss a solution to complete the delivery. You will also be notified if a delivery cannot be completed for any reason.

 

Additional Contact Information Regarding Delivery 

Please provide us a phone number where you can be reached during the daytime on Monday thru Saturday, as well as an email address you frequently access. 

Additional phone numbers can also be placed in the Additional Comments section of the order if you like.